Shortsightedness or Blindness?

In this article from Inc. Magazine, we're treated to some insight on the bankruptcy of Circuit City. Businesses have a choice -- they can focus solely on the numbers in true business school fashion, ot they can factor in the human factor.

Remember this: Fast, cheap, good -- Choose two.

Excerpt:

Truth be told, I don't think I ever bought anything from Circuit City anyway. On weekends, I would occasionally wander into the local branch, attracted like a moth to the bright wall of plasma TVs. When I actually needed a new TV, however, I found the Circuit City salesperson to be so aggressively unknowledgeable and remarkably useless that I fled to Best Buy, where I was helped by a cheerful, 20-year-old twerp who knew everything. I later learned that in 2007, Circuit City had fired the chain's 3,400 most experienced salespeople and replaced them with generic, untrained, near-minimum-wage workers.